Shipping Policy

Worldwide Delivery Available

We’re happy to provide international shipping! Whether you’re nearby or on the other side of the world, we’ll send your order with care.

Processing & Delivery Timing

Order Processing

Orders are handled Monday through Friday, not including weekends or holidays. Please allow 2–5 business days for our team to prepare and pack your order, especially during busy seasons or holiday periods.

Shipping Timeframes

  1. Standard Shipping: 10–15 business days
  2. FedEx: 3–5 business days (please note FedEx cannot ship to PO Box addresses)
  3. Note: Delivery time starts once the carrier has received your package.
  4. Planning a trip or need a gift by a certain date? We suggest ordering early or selecting FedEx during checkout.
  5. Remote Area Notice: Certain remote destinations may require in-person pickup after the parcel arrives.

Shipping Fees & Customs

  1. In most situations, you will not need to pay extra customs duties—we include those costs in your shipping fee.
  2. However, occasional exceptions can happen in regions with specific import rules.

Order Confirmation & Tracking

After your order is placed, you’ll receive a confirmation email with your order number. Once it ships, a second email with tracking details will be sent.

You can track your order anytime here: https://www.17track.net/en

Delivery tracking support

Can’t locate your order information?

No worries—contact our customer support team with your order number or address, and we’ll be glad to assist.

Delays & Important Notices

1. Force Majeure

We do our best to deliver your order on schedule, but delays can happen due to customs inspections, postal service interruptions, natural disasters or severe weather, national holidays, or emergencies. Unfortunately, we cannot be responsible for delays caused by these circumstances.

2. Incorrect Address Notice

Please review your shipping address carefully before placing your order. We are not responsible for lost or delayed packages caused by incorrect or incomplete addresses entered at checkout. If you notice an error after ordering, contact us as soon as possible—we’ll try our best to update it before shipment.

3. Missing or Stolen Packages

Once the carrier marks a package as delivered, we are not responsible for lost or stolen items. If tracking says “delivered” but you have not received your package, please:

  • Ask neighbors or building management
  • Check the front and back of your home, garage, or nearby mailboxes
  • Reach out to the carrier directly
  • Contact us politely to discuss whether a replacement package may be possible

4. Split Shipments

Some orders may be sent in more than one package because of item availability or size. If this happens, you’ll receive a separate tracking number for each shipment.

5. Undeliverable Packages

If a package is returned to us because of an incorrect address or failure to claim it, we can reship it to you. Additional shipping fees may apply. If you choose not to reship it, we’ll issue a refund minus the original shipping cost.