Returns

If your item is defective or does not operate as expected, contact us and we will arrange a replacement for you.

REFUNDS

We stand behind our products and provide a 30-day refund policy. If you are not satisfied with your order, return the product to us and we will refund your payment once it arrives.

Please keep in mind:

  • We cannot accept merchandise sent back directly without first contacting us by email ( madepantsdenim@gmail.com ) .
  • Orders returned without a customer-service-approved return address will not be refunded. If a parcel is sent to any other address not provided by our support team, we may be unable to receive it and therefore cannot process a refund.
  • Clearance items are not eligible for returns. (For example, a page or collection named "Clearance" or a product with "Clearance" in the title)
  • We cannot provide refunds for items that were not delivered successfully because an insufficient or incorrect address was entered at checkout.
  • The cost of shipping for a return or exchange is the customer’s responsibility.
  • Customers must cover any customs duties for returns and complete the item declaration information accurately and fully, otherwise the returned package may not be received.
  • After we receive the returned items, we will promptly refund your original payment method, as long as the products are in perfect condition and suitable for resale.

CANCELLATION / CHANGES

If you need to modify or cancel your order, please contact us right away. We process and ship orders quickly (we move fast!). Once the warehouse has processed your order, changes can no longer be made.

Please note that orders already packed or shipped are not able to be cancelled.

RETURN SHIPPING COSTS

We do not provide return shipping labels. You are responsible for paying your own shipping costs when sending your item back.

The time needed for an exchanged product to reach you may differ depending on where you live.

If you are sending back an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds are usually completed within 2-3 days depending on the payment method.